Automation is crucial for retail banking. Here's why
In a post-Covid-19 economy, banks have a mandate to deliver greater value and convenience through customer-oriented services. Automation and artificial intelligence can make this task easier.
intelligent automation
January 2021
October 2020
September 2020
How AI can help contact centres
A healthy dose of artificial intelligence and automation can reduce the workload of a contact centre agent, while driving up customer satisfaction.
Customer experience in a no-touch world
Businesses need to adapt to a new world order at warp speed. How they meet this moment will influence their trajectory for years to come.
