Firstsource Solutions Ltd
About
Firstsource Solutions Limited, a subsidiary of the RP-Sanjiv Goenka Group, is a global business process management partner, working across healthcare, financial Services, communications, media, and technology. Established in 2001, the company offers technology-driven solutions, including AI, data analytics, and domain expertise, to support business operations across various industries.With a workforce of over 32,000 employees and 39 centres across 5 countries, Firstsource serves over 150 global brands, including Fortune 500 and FTSE 100 companies, operating in the US, UK, India, Mexico, Australia, South Africa, and the Philippines. Recently, it has been recognized as a Front-Runner in the Everest Group’s latest report, “AI-deas to Action: Operationalizing Generative AI in Healthcare Payer.”
Featured In Fortune India Ranking
Financial Data 2024
Financial Data
| PARAMETERS | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue (INR Cr) | 6373 3.6% | 6153 3.9% | 5922 16.6% | 5079 23.7% | 4107 7.2% | 3830 8.2% | 3541 -0.5% | 3559 10.3% | 3227 6.1% | 3041 -2.2% | 3108 8.5% | 2865 24.9% | 2294 10.5% | 2076 4.1% | 1994 9.6% | 1820 - |
| Net Operating Income (INR Cr) | 6336 5.21% | 6022 1.71% | 5921 16.60% | 5078 23.90% | 4099 7.12% | 3826 8.23% | 3535 -0.57% | 3556 10.52% | 3217 6.02% | 3035 -2.29% | 3106 10.19% | 2819 24.99% | 2255 9.72% | 2055 4.29% | 1971 12.66% | 1749 34.69% |
| Profit (INR Cr) | 515 0.2% | 514 -4.4% | 537 48.6% | 362 6.5% | 340 -10.1% | 378 15.7% | 327 16.6% | 280 7.5% | 260 11.2% | 234 21.4% | 193 31.6% | 147 136.3% | 62 -55.2% | 139 1.8% | 136 343.7% | 31 - |
| Assets (INR Cr) | 5253 9.6% | 4792 -3.4% | 4963 23.9% | 4005 -3.0% | 4130 25.7% | 3285 8.0% | 3041 1.3% | 3003 11.4% | 2696 -14.1% | 3139 -5.6% | 3326 9.2% | 3046 -16.0% | 3627 20.6% | 3007 7.9% | 2787 0.3% | 2779 - |
| Net Worth (INR Cr) | 3700 9.9% | 3367 11.0% | 3033 8.4% | 2799 1.2% | 2765 1.6% | 2721 15.7% | 2352 16.0% | 2028 14.1% | 1777 -14.9% | 2089 -0.1% | 2091 22.1% | 1714 19.8% | 1430 0.5% | 1423 -0.1% | 1424 3.3% | 1379 86.4% |
| Employee Cost (INR Cr) | 3909 1.1% | 3867 -2.0% | 3947 13.8% | 3467 25.0% | 2774 8.5% | 2557 6.8% | 2395 0.5% | 2383 9.7% | 2173 7.7% | 2017 -5.3% | 2129 10.1% | 1935 27.1% | 1522 20.0% | 1268 5.7% | 1200 17.0% | 1025 - |
| Interest Cost (INR Cr) | 142 | 110 | 87 | 87 | 83 | 46 | 53 | 54 | 61 | 80 | 94 | 92 | 69 | 46 | 54 | 111 |
| Cash & Bank Balance (INR Cr) | 188 | 156 | 90 | 137 | 191 | 47 | 123 | 39 | 69 | 80 | 186 | 90 | 683 | 324 | 131 | 97 |
| Total Debt (INR Cr) | 1533 | 1393 | 1784 | 1194 | 1356 | 557 | 667 | 965 | 891 | 1031 | 1189 | 1276 | 2112 | 1493 | 1358 | 1395 |
Key Financial Ratios
| PARAMETERS | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Profit As % Of Revenues | 8.1% | 8.4% | 9.1% | 7.1% | 8.3% | 9.9% | 9.2% | 7.9% | 8.1% | 7.7% | 6.2% | 5.1% | 2.7% | 6.7% | 6.8% | 1.7% |
| Profit As % Of Assets | 9.8% | 10.7% | 10.8% | 9.0% | 8.2% | 11.5% | 10.7% | 9.3% | 9.7% | 7.5% | 5.8% | 4.8% | 1.7% | 4.6% | 4.9% | 1.1% |
| Profit As % Of Networth | 13.9% | 15.3% | 17.7% | 12.9% | 12.3% | 13.9% | 13.9% | 13.8% | 14.7% | 11.2% | 9.2% | 8.6% | 4.3% | 9.7% | 9.6% | 2.2% |
| Interest Cost to EBITDA % | 14.2% | 12.9% | 8.8% | 12.0% | 12.7% | 8.3% | 11.2% | 12.1% | 15.3% | 20.6% | 25.3% | 31.4% | 35.3% | 15.8% | 19.4% | 59.4% |
| Debt to Equity Ratio | 0.41 | 0.41 | 0.59 | 0.43 | 0.49 | 0.20 | 0.28 | 0.48 | 0.50 | 0.49 | 0.57 | 0.74 | 1.48 | 1.05 | 0.95 | 1.01 |
| RONW | 14.6% | 16.1% | 18.4% | 16.4% | 12.4% | 14.9% | 14.9% | 14.7% | 13.5% | 11.2% | 10.2% | 9.3% | 3.9% | 9.8% | 9.7% | 2.9% |
| ROCE | 15.4% | 14.9% | 16.4% | 15.6% | 12.9% | 15.2% | 13.6% | 13.7% | 11.9% | 10.0% | 9.3% | 7.5% | 4.1% | 7.6% | 7.7% | 6.8% |