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VIDEO - Indian tech industry set for ‘good times': WNS’ Keshav Murugesh

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India’s tech industry—which is now estimated to contribute to around 10% of the country’s GDP—has led India Inc.’s recovery from the ensuing Covid-19 pandemic. Reason: accelerated digital and technology adoption by companies across the board. “For me, I would say that we are at the start of a really good time in the industry. I call it BPM (business process management) 3.0,” says Keshav Murugesh, Group Chief Executive Officer, WNS, a global BPM service provider.

“I think the next 10 years should be good provided the ecosystem is making the right decisions,” Murugesh says in an exclusive interview with Fortune India. He, however, is quick to point out that vaccination is critical for the tech industry. “It’s true of every human being and every Indian, but let's not forget that this (industry) is now 10% of India’s GDP — The whole tech industry of India.” Therefore, he adds, “If we have to make certain bets, we must also make sure that while all this is happening, the industry must get the vaccines, and must be able to operate and keep the lights on for customers.” He also shares his views on what the industry needs to do in attracting talent to meet future growth demands.

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WNS Keshav Murugesh tech industry
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