Covid-19 has transformed the digital journey—from being important, to one that is urgent. The pandemic has also seen Brand India being enhanced because of the way some of the mission-critical businesses were serviced efficiently during this crisis, says Keshav Murugesh, Group CEO, WNS, and former chairman, Nasscom. Speaking to Fortune India on the sidelines of the Nasscom Technology & Leadership Forum 2021, Murugesh talks about the learnings from the pandemic, cybersecurity challenges stemming from a hybrid model of work, the gig economy, how the MSME sector can scale up, skilling, and the future of work, among other things.

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