Life was not a bed of roses for this delivery aggregator when the founders of Shipyaari, one of the leading e-com shipping aggregators, Vishal Totla and Nayan Ratandhayara started the organization around a decade ago. They constantly tweaked their strategies to keep growing the business in a timely manner following the “Fail Fast & Learn Faster” mantra. They’ve now evolved into an end-to-end supply chain solution provider in 2021.
The Pandemic Effect on Businesses
The increasing demand in the e-commerce sector and growing customer expectations have put extra pressure on retailers to improve warehousing and fulfillment solutions. This has attracted more attention to fulfillment orders to ensure delivery. As e-commerce logistics firms are trying their best to enhance the fulfillment solutions, distribution centres and warehouses are trying to discover ways to enable delivery in as many locations as possible.
In the past too, when the pandemic set in and the whole country reeled under a lockdown, Shipyaari catered to the new e-tailers and enabled them with new businesses. Out of 26,000+ pincodes on which Shipyaari provides delivery, sellers have delivered to almost 18,500 pin codes during the lockdown period. Sellers from more than 1,000 different cities, metro or tier 3, have registered with Shipyaari. From a pair of earrings to heavy goods, sellers have been fulfilling all kinds of orders through Shipyaari.
How Has Shipyaari Made Life Easy for Customers?
Amidst such a situation, Shipyaari, one of the leading delivery aggregators, has gone beyond its boundaries, and pushed all limitations aside to enhance its fulfillment solutions and enable last-mile delivery by solving all the associated challenges. The success of this logistics firm’s last-mile delivery solutions rides on a blend of fulfillment strategies, analytics, enhanced technology, employee training, and partnerships, and it has evolved into one of the best e-commerce shipping solutions in India.
Shipyaari has always been known for customer support and prompt operational response. With organic growth on YoY basis, this core value of customer service has been the main reason for its success. They have always believed in increasing the revenue of sellers rather than just selling them logistics services.
With around 2,000+ human calls & thousands of SMS daily, they made sure maximum delivery out of 55% of the shipments that get marked as exceptions, which otherwise would have returned to origin, if no proactive action was taken, and in turn, would have resulted in huge losses to sellers.
With warehousing solutions, their number of delivery partners have increased to 15+ logistics partners including national and regional players with various service offerings.
They have numerous customer success stories be it a paper cup manufacturer from Silvassa, or hygienic fresh food seller from Ranchi or school books and uniforms distributor from Aurangabad. Shipyaari has 15,000+ such sellers who echo the same feedback for Shipyaari.
With this they are truly fulfilling the promise of being “Your partner for Growth & Reach”.
Rise in Demand for Last-Mile Deliveries & On-Demand Warehousing Solutions
This strong attitude and the belief they had in themselves is what has led them to come up with innovative warehousing and last-mile delivery services today. This new model ensured on-demand warehousing and last-mile deliveries in major metro cities and helped SMEs to manage seasonal high demand for fulfillment, project-based warehousing, fulfillment and delivery for tactical and strategic projects.
They Continue to Grow Year on Year
Shipyaari implemented the very best of their strategies to ensure this last-mile delivery, including everything from its urban warehouses and hybrid fleet management systems to insourcing deliveries, smart tracking technologies, and more.
Shipyaari has witnessed 566% YoY growth in active users in 2020 and a surge in volume of parcels by 226% YoY, which helped them double their revenue in 2020 as compared to 2019, along with a healthy 60% growth in operating profits.
Being profitable since inception, Shipyaari is likely to see continued growth in this market and currently looking to raise pre-series A funding in 2021. With that, they’ll be able to acquire more warehouses, and improve their technological backbone for establishing one of the best last-mile deliveries in India.
They were also recognised by The Logical Indian for their efforts during the pandemic for door-step delivery of essential items.