How AI can help contact centres
A healthy dose of artificial intelligence and automation can reduce the workload of a contact centre agent, while driving up customer satisfaction.
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Demystifying AI for business leadership
AI combined with increased connectivity, computing and data is the kosher game changer. Now is the right time to board the AI bus.
The lethal combination of AI and IoT
For consumer brands, this is key to understand the evolving aspirations of customers, pushing the boundaries of innovation, and unlocking a world of opportunities and possibilities.
A glimpse into India’s future smart homes
In just five years, your home will anticipate your every need and it will be a different lifestyle: connected, comfortable, and convenient.
Why Covid-19 has made digital a necessity
Any business transformation is a jump into the unknown, but those who continue to think the “old way” will be left behind—especially as the pandemic accelerates our digital future.
Future of work in a post-Covid world
Apart from technologies like cloud, A.I., IoT, and Big Data, pandemic-attack driven compulsions will also influence the future of work.
INTIENT: Accenture teams up with Google Cloud
Accenture’s INTIENT platform, powered by Google Cloud, help life sciences organisations make their data more accessible, secure, and valuable
What good is tech, if it’s not for common good?
Anything good will only emerge by putting people and the larger ecosystem at the core of all technology innovations.
Mission artificial intelligence
India is ahead of China and Israel in artificial intelligence readiness, a study has found. AI has been described as the ‘new electricity’. India should spare no effort to break into the top 10.
‘AI forms a critical part of our tech-enabled approach’
ICICI Lombard managing director and CEO Bhargav Dasgupta on how his company is leveraging tech to offer a better customer experience, and taking on digital natives and state-owned firms.
