Arundhati Bhattacharya, chairperson & CEO at Salesforce India argues that today it is imperative for companies to equip themselves with digital capabilities, and digitisation ‘is a given’.
Disruption creates the space for providing new solutions, where fast-moving start-ups can gain ground compared to the structure-heavy MNCs, experts say.
Share of card transactions in overall payment systems dipped from 30.6% in 2017 to 14.7% in 2020. Decline can be attributed to UPI and lesser use of cards at PoS terminals due to Covid curbs