According to a Capgemini Research Institute survey, while the pandemic propelled digital adoption, physical channels continue to remain significant for financial services consumers.
In India, financial services are still plagued with multiple challenges. A resurgent India needs greater innovation in banking, especially in customer management and retention.
The Covid-19 pandemic has led to a swift adoption of digital transactions. But increased digitalisation in banking has also given a fillip to cyberattacks. How do we circumvent this problem?
The central bank orders the private bank to temporarily stop launches of digital business generating activities as well as sourcing of new credit card customers.
