You will soon be able to transact, access banking information and avail various banking products from the comfort of your home., a digital solutions providers serving financial institutions and governments globally has announced the launch of country's first banking metaverse called Kiyaverse. It will allow customers to visit the bank branch and interact with banking officials via an avatar (virtual humanoid) in metaverse.

In the first phase, Kiyaverse will allow banks to extend their own metaverse for clients, partners, and employees, through services that will include relationship manager, peer avatars and robo-advisors. Kiyaverse plans to have tokens as NFTs and support the central bank digital currency (CBDC) to enable open finance in a Web3.0 environment. Kiyaverse will interface its Open API connectors with aggregators, and gateways to enable a super-app and marketplace on the metaverse. With the introduction of haptics enabled headsets, Kiyaverse will provide a near real-world interaction using the internet of senses.

It aims to enable customers to use their personalised avatars on digital banking units, mobiles, laptops, VR headsets and mixed reality environments. The platform will bring banking services from the real world to the virtual world and vice versa, interacting with a relationship manager’s avatar creation and customisation, AI-based digital customer interaction, portfolio analysis, wealth management, co-lending, and corporate banking. Kiyaverse provides 3-dimensional analysis of data for banks including CMO insights, product performance, risk analysis and channel analytics.

Kiyaverse aims to bring an element of human touch to digital banking. While digital banking is functionally interdependent and inclusive, it is all too often seen as being emotionally detached, says MD and CEO Rajesh Mirjankar. Metaverse allows banks to use cutting-edge technology with a human touch, he adds, which will significantly deepen and personalise customer interaction.

"Kiyaverse offers meaningful applications in the metaverse that apply to relevant business use cases in the real world. It will enable banks to harness the potential of enhanced UX to bring out the best outcomes for data visualization and gamification of processes and procedures," says Mirjankar.

Kiyaverse provides cross-functional multi-experience using personalised avatars across real world, mixed reality and virtual reality environments. Our product roadmap, as per Mirjankar, includes integration with CBDC and interoperability with other Metaverses to enable open finance in the Metaverse.

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