In the end, consistency across parameters emerges as the hallmark of the best in the business.
Restructured standard advances ratio, especially of services and retail loans, has shown a sharp increase in FY21 though. Some of these could turn into NPAs, adding to banks’ stress assets.
The banks were scored on six broad parameters — business growth, asset quality, efficiency, profitability, capital adequacy, and investor perception.
While data and digital will drive growth, trust will build a strong customer base.
The country’s largest lender is on a digital overswing. The results speak for themselves.
The bank owes its cost efficiency to its past as a microfinance institution. It is looking to build on its strength.
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