Chat, insure, repeat: 6 insurance companies that let you buy or renew policies via WhatsApp

Buying insurance was once a tedious, time-consuming task riddled with paperwork, logins, and long hold times. But not anymore. Today, your next insurance policy could be just a WhatsApp message away.

With millions of users in India, WhatsApp has become the go-to platform for communication. Hence, insurance companies are tapping into its reach to simplify policy management—everything from policy purchase and renewal to document retrieval and claims tracking can happen within a familiar chat window.

Here are six insurance providers that are making insurance truly chat-friendly:

1. HDFC ERGO General Insurance

Chat on WhatsApp: +91 8169500500

HDFC ERGO brings a full-service insurance experience directly to your fingertips. Whether you need to buy a new health or travel policy, renew motor insurance, download documents, or file a claim, it can all be done via WhatsApp. Integrated payment options and 24/7 support make the process even smoother, while added features like hospital network lookup and health card access give users full control, anytime, anywhere.

2. ICICI Lombard General Insurance

Chat on WhatsApp: +91 7738282666

ICICI Lombard has built a feature-rich WhatsApp presence that lets users do everything from purchasing and renewing policies to accessing policy documents and real-time claim tracking. The platform also shares proactive health tips and reminders, creating a personalised experience that keeps you informed and protected with minimal effort.

3. Policybazaar

Chat on WhatsApp: +91 8506013131

As one of India’s leading digital insurance marketplaces, Policybazaar uses WhatsApp to simplify insurance selection and servicing. Users can instantly compare and buy policies, renew their existing ones, and access documents—all through a single chat. What stands out is the integration of native payments (currently for two-wheeler insurance renewals) and the platform’s automated claim assistance and reminders, turning the insurance process into an ongoing conversation, not just a transaction.

5. Bajaj Allianz Life Insurance (BALIC)

Chat on WhatsApp: +91 8806727272

BALIC offers access to over 20 services via WhatsApp. From tracking your policy and claims to paying premiums, everything happens within the chat—backed by AI for quick responses and the option to talk to a live agent if needed. The real-time assistance, seamless payments, and availability of human help make this one of the most comprehensive WhatsApp-based insurance services available.

6. Tata AIA Life Insurance

Chat on WhatsApp: +91 7045669966

With Tata AIA, users can explore term plans, ULIPs, and even wellness-linked rewards—all without leaving WhatsApp. The platform allows digital delivery of documents, live tracking of policy applications, and complete premium payment functionality. It’s a smart, flexible way to manage life insurance needs—perfect for those who want convenience without compromise.