How AI can help contact centres
A healthy dose of artificial intelligence and automation can reduce the workload of a contact centre agent, while driving up customer satisfaction.
automation
October 2020
June 2020
November 2019
October 2019
August 2019
November 2018
October 2018
July 2018
Leveraging automation for economic recovery
AI and automation will have a critical role to play in helping businesses recover from the Covid-19-led economic downturn.
Why robotics, automation will redefine healthcare
The Covid-19 pandemic has taught the world a number of lessons, one being the use of technology at its full potential to build a robust healthcare system.
GreyOrange: The rise of the robots 2.0
As GreyOrange widens its reach, intensifies R&D and recruits talent from the world over, its backers believe big things are in store for it.
The age of the digital worker is here
Digital workers are downloadable plug-and-play bots that link software robots with transactional, cognitive, and analytical abilities to assist human workers.
Automation in HR: Game-changing evolution is here to stay
It removes all the routine tasks that workers have come to expect and gives them time and space to focus on inter-personal relationships and soft-skilled tasks instead.
How Coursera is making the workforce future ready
Through Coursera for business, the online learning platform is helping companies like Axis Bank, Airtel, and Tata Communications, upskill their workforce.
‘Overcapacity is not in Maruti Suzuki DNA’
The way is to plan optimum capacity and improve upon it, Rajiv Gandhi, senior executive director (production), Maruti Suzuki.
Inside the issue: October 2018
A sneak peek into the latest issue.
Employees need to reskill to stay relevant
Experts believe that the emergence of new technologies creates a need for workers with an upgraded skill set.
