FSSAI seeks responses from Nestlé, KFC franchise, Flipkart and Open Secret after social media complaints

The Food Safety and Standards Authority of India (FSSAI) on June 12, 2026 reportedly issued notices to multiple companies after consumers flagged problems on social media. Notices were sent to Nestlé India (for a Maggi noodles complaint), a KFC outlet in Eluru (hygiene issues), and to Flipkart India and snack brand Open Secret (insects in a dates product), news agency ANI reported. FSSAI’s letters seek detailed Action Taken Reports (ATRs) and documentation from the companies, including batch and vendor details, quality‐control logs, and measures taken to remove any affected products and prevent recurrence. Nestlé India shares fell about 3.3 per cent on Friday amid the news.

Nestlé India (Maggi)

FSSAI asked Nestlé to explain an online claim of insects/larvae in a packet of Maggi. The notice requests the product batch/vendor, internal quality‐check records for that batch, and evidence of steps taken to withdraw any impacted stock and prevent future issues. Nestlé India has “categorically reject[ed]” the allegation, saying the complaint came from an unverified social‑media account and the firm has not received the sample in question. It says it has submitted “quality records from batch and market samples, [and] test reports” to authorities and that independent laboratory tests on reference samples showed “absence of infestation of any nature”.

KFC (Eluru outlet)

A notice was issued over claims of unhygienic conditions at the KFC restaurant in MVR Mall, Eluru (Andhra Pradesh). FSSAI asked the outlet’s operator to report any deficiencies in hygiene, sanitation, food handling, storage, waste disposal, pest control and staff hygiene, and to provide documentary proof of any corrective and preventive actions taken. The franchise operator, Devyani International, reportedly said it will investigate the allegations and respond to FSSAI. (Sapphire Foods clarified that the Eluru outlet in question is run by Devyani International.)

Flipkart/Open Secret

A third notice concerns an online order of Open Secret’s “Un-junked Dates” via Flipkart’s quick-delivery service, which was reported on social media to contain insects. FSSAI has sought internal quality-control logs for the relevant period and details of any recall or corrective action, plus preventive steps to avoid recurrence. Neither Flipkart India nor Open Secret has publicly commented on the issue. FSSAI’s letters make clear this is a fact-finding exercise – they “do not establish wrongdoing” – and companies have been asked to submit detailed responses and supporting evidence before any further act