OpenAI introduces spend controls, usage analytics for ChatGPT Enterprise customers

OpenAI has added new analytics and spending controls to ChatGPT Enterprise, allowing companies to track employee usage and manage costs as businesses expand the use of artificial intelligence tools across their workforce.

According to the company, the new dashboard will give administrators a view of ChatGPT activity within their organisations, including how employees are using the tool and how adoption is changing over time.

“With clearer visibility and more flexible controls, organizations can proactively manage costs, give teams the access they need, and keep AI investments focused on the work that matters most,” OpenAI said in its announcement.

The company has also introduced new spend management features, enabling administrators to set budgets and oversee additional usage. The tools are aimed at giving companies more control over AI deployment as more employees begin using generative AI platforms for everyday tasks.

Companies seek better oversight of workplace AI tools

The company said that its new Global Admin Console brings ChatGPT and Codex credit usage into one view, so admins can see a more granular breakdown of credit consumption across users, products, and models to help understand where spend is coming from and how it maps to actual credit usage.

Features include tracking usage and credit trends and identifying top users and emerging credit usage patterns. It also offers a break down credit spend across the workspace, including by user, product, and model. It also provides access to the same credit usage data through the unified Cost API for deeper analysis in their own systems.

OpenAI launched ChatGPT Enterprise in August 2023, offering businesses access to its AI models along with features such as enterprise-grade security, privacy controls and administrative tools.

Admins can also set a default limit for their ChatGPT Enterprise workspace, configure limits for specific groups, and create individual overrides for people who need more capacity.

Employees can see their credit usage against their available budget, request additional credits when needed, and include context about what they’re working on so admins can make an informed decision. 

Rival Anthropic also offers similar enterprise-focused capabilities through Claude Enterprise, including centralised administration, usage monitoring and controls designed for workplace deployments.

OpenAI said the latest changes are part of its efforts to make ChatGPT easier to manage inside large organisations. “We’ll continue building features that give admins the visibility and controls they need to confidently scale AI across their organisations,” the company said.