Infosys wins ₹14,000 crore contract to transform workforce management system for UK's NHS

In a major development, IT major Infosys Ltd has been awarded a 15-year contract worth £1.2 billion (over ₹14,000 crore) by the NHS Business Services Authority (NHSBSA), an arm’s length body of the Department of Health and Social Care, UK, to deliver a new workforce management solution for England and Wales, according to an exchange filing.

Bengaluru-headquartered IT giant will develop a cutting-edge, data-driven workforce management solution for NHS, which will replace the current electronic staff record (ESR) system and continue to pay 1.9 million NHS employees in England and Wales over £55 billion in payroll annually.

"Following a rigorous procurement process, Infosys was chosen for its proven track record in delivering large-scale digital transformation programs, its innovative approach to user-centric design, and its commitment to operational excellence," the company has said.

Explaining the rationale behind the proposed IT infra revamp, the statement said the Future NHS Workforce Solution supports the NHS 10-year health plan and the mission to create a workforce that is fit for the future. "This will be achieved through investment in infrastructure that will support the NHS workforce with a modern and future-proof solution, giving healthcare workers the tools they need to free up time to continue delivering excellent patient care."

Infosys will implement advanced technologies to carry out the project, which aims to create a modern, flexible, and integrated platform that supports the entire employee lifecycle -- from recruitment and onboarding to payroll, career development, and retirement. AI is going to be an underlining technology behind it. "With intuitive, AI-driven tools, it will streamline workforce planning and enable data-driven decision-making, creating a seamless and user-friendly experience for the NHS staff."

Additionally, the solution will empower the NHS workforce to manage their personal information with ease, saving them time. It will also enable integration with other systems, improving the user experience and boosting efficiency. “Delivering the Future NHS Workforce Solution is a critical step in supporting the ambitions of the 10-Year Health Plan. The solution will go far beyond simply replacing ESR - it will be a strategic enabler for building a workforce that is fit for the future. By working with Infosys, we’re creating a modern, data-driven solution that will help the NHS better attract, retain and support its people,” said Michael Brodie, Chief Executive, NHSBSA.

Salil Parekh, CEO & MD, Infosys said, "The NHS is a cornerstone of life in the UK, providing vital services that touch the lives of millions every day. We are honoured to be chosen by the NHSBSA to deliver generational change for employees of the NHS in England and Wales through the Future Workforce Solution. With our extensive experience in delivering digital transformation and organisational change for global entities, combined with elements of our AI offering - Infosys Topaz, we will deliver a platform that not only drives efficiency today but empowers the NHS to elevate its invaluable work into the future.”

The NHSBSA provides a range of critical central services to NHS organisations, NHS contractors, patients and the public.

Shares of Infosys closed 0.21% down at ₹1,489.80 on the BSE. The company will announce results for the second quarter ended September 30, 2025, on Thursday, October 16, 2025.