Urban Company Q3 revenue jumps 33%; losses narrow sequentially as InstaHelp efficiency improves
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Gurugram-based home services major Urban Company (formerly UrbanClap) on Friday reported a consolidated net loss of ₹21.26 crore for the third quarter ended December 31, 2025. While the company moved to a loss compared to a profit of ₹231.84 crore in the year-ago period—which was bolstered by one-time gains—the results show a sequential recovery from the ₹59.33 crore loss reported in Q2 FY26.
The company’s top line demonstrated robust growth, with revenue from operations surging 33% year-on-year to ₹382.68 crore, up from ₹287.92 crore in Q3 FY25. Total income for the quarter stood at ₹418.78 crore.
Scaling up InstaHelp
The financial results highlight a "burn-to-scale" approach. The core India consumer services (excluding InstaHelp) remains the company’s primary engine, contributing ₹264.54 crore in revenue (up 25.5% YoY) and delivering a healthy adjusted EBITDA profit of ₹44 crore.
In contrast, the newly launched InstaHelp—a 15-minute housekeeping service—recorded an adjusted EBITDA loss of ₹60.91 crore. However, the earnings report card point towards a silver lining: despite the high investment, the loss per order in this vertical nearly halved sequentially, dropping from ₹760 in Q2 to ₹381 in Q3 as the service gains micro-market density.
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Native and international growth
The native products segment emerged as a standout performer, with revenue doubling to ₹61.77 crore, marking a 101% YoY increase. To further strengthen this vertical, the board approved a long-term manufacturing and supply agreement with Amber Enterprises India Limited, securing the supply chain for Native branded products until December 2029.
Meanwhile, the international business reported a steady 6.7% YoY growth in revenue to ₹49.58 crore.
Operational highlights and outlook
Urban Company ended the quarter with a formidable cash balance of ₹2,095 crore, providing a runway for its expansion plans. The platform now services 7.8 million annual transacting users with a network of nearly 60,000 monthly active service partners.
The company also accounted for a provision of ₹2.69 crore related to the implementation of new labour codes. Moving forward, the company expects its core marketplace to remain structurally profitable while it continues to fund the aggressive scaling of high-frequency services like InstaHelp.
The shares of Urban Company ended 3.83% lower at ₹124.70 apiece on the national stock exchange on Friday. The company's stock has fallen over 25% since its listing in September 2025.