HDFC Bank customers faced difficulties in using the private sector lender’s digital banking services, including Internet banking and apps, for a second day in a row.
“Due to a technical glitch, some of our customers have been having trouble logging into our net banking and Mobile Banking App. Our experts are working on it on top priority, and we’re confident we’ll be able to restore services shortly. While we deeply regret the inconvenience caused, there’s no cause for undue concern,” HDFC Bank tweeted on Monday.
Customers complained that the disruption in services at the beginning of the month is a huge inconvenience to those who want to pay bills online and transfer funds to dependents. Some customers reported that they were instructed to change their net banking PIN.
Since Monday morning, customers have been trying to log on to the website in vain. "Dear User, The Net Banking system is busy processing heavy load from currently logged in customers, request to try after some time. Thank you for your cooperation" has been the standard message on the web page since Monday. Fortune India reporters, who tried to log in to HDFC Bank's net banking platform at 14:10 on Tuesday, got the same message.
HDFC Bank has over 4.5 crore customers, and a large portion of these depend on digital banking for day-to-day transactions. The incident has raised concerns over the safety of customer data.