Jio services down in Mumbai due to fire at data centre; cos says 'technical issue resolved'

Reliance Jio customers across various regions, including Mumbai, encountered significant connectivity issues today. Many users faced widespread network problems, such as difficulties accessing social media platforms and reported challenges with mobile internet access and frequent call drops. According to a Reuters report citing sources, a fire at a Reliance Jio data centre caused a nationwide network outage on Tuesday. The fire has been contained, and operations are expected to resume soon, according to Reuters.

Downdetector, which monitors outages, registered over 10,000 reports of network errors from Jio customers, indicating a significant disruption, as the platform only reports incidents when the number of problem reports far exceeds the typical volume for that time of day.

Data indicates that 68% of users reported issues with their mobile network, 37% experienced problems with mobile internet, and 14% faced challenges with JioFiber connectivity.

Reliance Jio confirmed that the outage was due to technical issues and that it has now been resolved. "This morning, some Jio customers in Mumbai faced problems in availing seamless services on account of minor technical issues. The same have been resolved, and seamless services of Jio have been fully restored. We regret the inconvenience to our subscribers," Reliance Jio spokesperson says in a statement.

Several users on X (formerly Twitter) shared their frustration, mentioning problems with both Jio SIM and Jio Fiber services. Some speculated that the outage might be linked to a fire incident at the IDC data center, though the company has yet to release an official statement confirming either the disruption or the cause.

One social media user commented, “Jio network down for users in Mumbai, Hyderabad, Delhi, Lucknow, Patna, Cuttack, Kolkata, Bengaluru, Chennai, and Nagpur region. The reports started coming in this morning #Jiodown #Jio.”

Another shared via X, “Dear@JioCare@reliancejio major service outage seen in Mumbai and possibly other regions. What is happening? Even Jio app not working. And no word from you social media. #Jioserviceworst #jiodown #jionetworkdown please clarify.”

Another posted via X, "Jio users across India facing massive network outage. Is anyone else experiencing this?"

Another wrote, “Real-time problem and outages for Jio. Is the network down? Mobile internet not working?”

Another enquired, “Mumbaikars please update status of your Jio network #Jiodown ?”

In June 2024, Reliance Jio faced a widespread service disruption across multiple regions in India, affecting users' access to communication apps and impacting employees working remotely. Downdetector reported problems with both fibre and mobile internet connectivity.

Around 1:41 PM, the number of complaints reached its highest point, with approximately 2,300 reports filed. This figure gradually declined until 2:11 PM, but then surged once more, exceeding 1,900 complaints.