There’s nothing more annoying than being given the runaround by an interactive voice response system (IVRS). Enter outsourcing firm 24/7, with an IVRS for smartphones and tablets. The IVRS is powered by a speech recognition software that generates lists of options onscreen. The experience is not too different from iPhone’s SIRI, touted as an intelligent voice-recognition interface. “We run the world’s largest self-service system: 2.5 billion interactions annually with customers,” says P.V. Kannan, CEO of 24/7. Last year, the firm backed by Sequoia and Microsoft decided to set up a fresh backend to provide support through smartphones and tablets. In November, it bought San Francisco-based Voxify, one of the largest creators of speech apps. For its clients, 24/7 offers the IVRS as well as the call-centre service, but if the speech recognition model takes off, dependence on call centres could come down. That will truly be the next wave for BPO.
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According to SOTC Travel, a travel company, religious tourism has clocked approximately 40% year-on-year growth last year
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IndiGo says food served on board Indigo flights carries details on ingredients and nutritional info as per FSSAI rules
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Nestlé India says it has already reduced added sugars by up to 30% over the past 5 years depending on the variant.
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The 4,000 megawatt (MW) coal-fired plant is running at almost full capacity in the first half of April when electricity consumption grew nearly 10% year-on-year to 70.66 billion units (BU).
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