This story belongs to the Fortune India Magazine December 2025 issue.
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A CHAT WITH ITC MD and chairman Sanjiv Puri is always insightful. However, if you really read between the lines, the one thing that strikes you is the enormous complexities of the business. Puri talks about ‘mass-personalisation’ and ‘micro-segmentation’ in the fast-moving consumer goods (FMCG) segment. In the agri-business space, he talks about ‘value-added’ agriculture, which involves a shift from generic to proprietary crops. He speaks about building cohorts and launching relevant brands for each cohort — Right Shift, a food brand targeted at the 45-plus consumer; Mother Sparsh, a specialised baby care brand; or ITC Baked Creations, a premium cookie brand which makes short shelf-life cookies. If the shelf life is just 15-30 days, it needs to be manufactured closer to the consumer, which would mean a different supply chain and go-to-market strategy. That’s indeed complex!