Razorpay revamps tech architecture with agentic AI

Bengaluru-based payments company Razorpay has unveiled a new technology architecture for its payments platform built using the Claude Agent Software Development Kit from Anthropic. At FTX 2026, its annual fintech event, the company’s founders demonstrated new AI capabilities and integrations across its payments, merchant processing, and engagement lifecycle in real time.  

Speaking about the evolution of internal processes, Harshil Mathur, CEO and co-founder of Razorpay, said that over the past year the company has focused on improving system efficiency, reducing latency by 65% and building the capability to process up to 10,000 transactions per second. With artificial intelligence now capable of coding, solving complex problems, and functioning as a collaborative co-worker, he said the key question that they face now was how differently would they build Razorpay today? 

“The answer was very uncomfortable because, honestly, we would do everything differently. So, we made the hardest possible decision. When AI is the foundation, it is not a feature, an add-on, or icing on the cake, but it has to be the very base,” Harshil Mathur said.   

Razorpay’s agentic AI-powered platform   

With the integration of agentic AI into its platform, Razorpay aims to simplify and reduce friction in the entire merchant onboarding process, cutting the time required from a few hours earlier to under five minutes with just a few clicks. Its AI Agent Studio will enable merchants to perform tasks such as account reconciliation, recovery of failed payments, and dispute settlements without leaving the Razorpay ecosystem, all through simple chatbot-based instructions.  

Speaking on the AI integration Shashank Kumar, MD and cofounder, said “Integration has been our pride for years”, with AI now being able to read code and write the integration and keep pace with the evolving business needs, the aim is to be able to help deliver it without additional friction or cost. “It (AI) will evolve the payments integration, the business logic, and always ensure that your payments, your business are always in sync, and it is able to just try like all the new integrations that are needed to happen on payments,” Kumar said.   

AI in B2C payments   

Through the Claude integration, Razorpay has also expanded its AI experience in partnership with other select commerce platforms such as Zomato, Swiggy, PVR Inox, Vodafone Idea, Bluestone, Honasa (The Derma Co), and others where AI agents would enable the customers to discover and make payments using chatbots eliminating the traditional checkout methods of  authenticating transactions.     

The company said that nearly $180 billion worth of transactions are processed annually through its platform, with around 70% of India’s unicorns using its payment solutions. With its international presence now spanning five geographies—particularly gaining strong traction in Southeast Asia—its international total payments value (TPV) has reached $1.4 billion.