How AI can help contact centres
A healthy dose of artificial intelligence and automation can reduce the workload of a contact centre agent, while driving up customer satisfaction.
call centre
October 2020
December 2018
November 2018
WNS: Not just another call centre
A focus on new technology and better organisational structure has helped Keshav Murugesh bring WNS back from the trough and on course to scale new heights.
Free and superior service: New rules of competition
Companies need to find ways to re-purpose their existing capabilities to compete in the new environment.
