Digital lenders must share recovery agents’ details with defaulters: RBI
RBI says if a loan turns delinquent, and recovery agent is assigned to borrower, particulars of such agents must be shared via email/SMS beforehand
recovery agents
February 2023
September 2022
August 2022
RBI bars Mahindra Finance from outsourced recovery
Ban follows death of a borrower's pregnant daughter amid a forced seizure of tractor.
RBI cracks down on loan recovery agents harassing customers
RBI says recovery agents who work on behalf of banks and NBFCs can't resort to intimidation or harassment of borrowers, and not call them on phone at odd hours in their debt collection efforts
