Eternal has said the recent LPG shortage in parts of India has not had any meaningful impact on its growth or profitability so far, with demand on its platform remaining stable despite localised disruptions.

Responding to a shareholder query on the potential impact in the current quarter, founder Deepinder Goyal said that while some restaurants in affected areas did face temporary supply issues, the overall business continued to operate without disruption at a platform level. “No meaningful impact yet,” he said, adding that in such situations demand typically redistributes across the platform rather than disappearing.

“When localised supply disruptions happen - whether from LPG shortages, weather, or anything else - we typically see demand redistribute across the platform rather than it going away,” Goyal added. 

He noted that the company’s wide restaurant selection across cuisines, price points and geographies allows customers to switch options when certain outlets are affected. As a result, even when supply constraints emerge in specific pockets due to LPG shortages, weather or other factors, overall throughput remains intact.

“The breadth of restaurant selection across cuisines, price points, and geographies means customers have alternatives within the app. Some restaurants in affected pockets did see temporary disruption, but platform-level throughput wasn’t impacted,” he acknowledged. 

In his letter, Goyal also pointed to the broader nature of operating in the physical world, where disruptions are frequent. “The physical world does not always cooperate. Weather shuts down roads. Demand spikes without warning. Restaurants run out of ingredients mid-rush. Delivery partners get stuck,” he said. He added that the company has navigated several such cycles over the past 18 years, and its ability to adapt, including pivoting and disrupting its own business when needed, has helped it remain competitive.

The commentary comes alongside steady growth in the core food delivery business. Net order value growth stood at 18.8% year on year, down 0.9% sequentially, continuing a trend of gradual improvement and moving closer to the company’s long-term expectation of over 20% growth. Gross order value rose 22.5% year on year.

Margins improved during the quarter, with adjusted EBITDA margin as a percentage of NOV at 5.5%. The business reported an absolute adjusted EBITDA of ₹532 crore, up 24% year on year.

The going-out business under District reported stronger growth but continued to remain loss-making. Net order value grew 46.5% year on year, up 5.8% sequentially, while adjusted EBITDA losses narrowed to ₹81 crore from ₹121 crore in the previous quarter. Margins improved to negative 3% from negative 4.7%.

CFO Akshant Goyal said the segment should be evaluated on an annual basis rather than quarterly trends, given its inherent variability. “This is an inherently lumpy business. Q3 is events-heavy, Q1 is IPL-heavy, and the movies NOV depends entirely on the release calendar,” he said. For the full year FY26, going-out NOV grew 42% year on year.

The company reiterated its long-term guidance of $3 billion in NOV and $150 million in adjusted EBITDA for the going-out business by FY30, implying over 30% year on year NOV growth from current levels. It said it remains confident of achieving this trajectory despite currency depreciation since the time the guidance was given.