Ratings agency Moody’s on Monday called crisis-hit IndiGo’s widespread flight disruptions “credit negative”, warning that the airline could face major issues, including potential revenue losses, higher refund payouts, and actions by the regulator after the airline failed to prepare for aviation rules, which were communicated to the industry around a year ago. The ratings agency has said that the wave of cancellations and subsequent refunds to passengers could cause “significant financial damage”.

The aviation regulator DGCA has also warned strict action against the airline for the ongoing disruptions, and now reports suggest that after setting up a four-member panel to probe the crisis, it could summon CEO Pieter Elbers and COO Isidre Porqueras as part of the panel’s ongoing probe into the incident. "The panel is likely to summon IndiGo Chief Executive Officer Pieter Elbers and Chief Operating Officer Isidre Porqueras on Wednesday as part of the ongoing probe into the disruption of the airline's flight services at such a scale," news agency PTI reported, citing sources.

IndiGo has meanwhile issued a statement, saying today, it is all set to operate over 1800 flights. “After the recent disruptions, IndiGo has recorded considerable and consistent improvement across the network. Today, we are all set to operate over 1800 flights, up from 1,650 yesterday, connecting all stations that we operate to. We have optimised our operations and managed to reduce the number of cancellations, which are being notified to customers in advance,” the statement read.

The airline said its on-time performance (OTP) also improved to 91% across the entire network, up from 75% yesterday. “Network coverage fully restored. All cancellations in today’s schedule were executed yesterday, ensuring advance notifications were sent to customers. While IndiGo is progressing further on the path to full recovery, we remain committed to assisting our customers and addressing their queries and requests on a war footing. To this end, we have expedited several internal processes. Rs 827 crores already refunded, and the rest is under process for cancellations up to 15 December 2025.” 

The airline said it facilitated stranded customers and arranged the following, between 1 to 7 December 2025, to ensure their well-being. “Over 9,500 hotel rooms. Close to 10,000 cabs/buses. Over 4500 bags have been delivered to respective customers, and we are on track to deliver the rest in the next 36 hours. Assisting over 2 lakh customers every day, across various communications channels.”

It said refunds for flights cancelled between 3rd December 2025 and 15th December 2025 are already being processed. “In case your plans have changed due to the disruption, we are also offering a full waiver on change and cancellation requests for all bookings valid for travel till 15th December 2025. You can do so by visiting https:// bit.ly/4iGWxU9 and following the simple steps. Refunds will be credited to the original payment method and may appear as one or two transactions,” the airline said in a statement on X.

Sharing developments since the crisis emerged, the airline said its board has been meeting regularly since the crisis began, and a board-constituted Crisis Management Group (CMG) was set up at the Board’s first meeting on December 4. "CMG meets every day to closely monitor all matters relating to the present situation. CMG’s priority is to deliver the Board’s mandate, and restore 100% operational integrity, ensure timely information flow, expedite full refund/rescheduling.”

The airline said it has also expedited the return of baggage, and “continues to work round-the-clock to bring the network to full capacity”.

Over the past week, IndiGo has faced a severe operational breakdown that led to the cancellation of more than 2,000 flights, leaving thousands of passengers stranded across the country. After days of widespread disruptions, the airline on Sunday said its operations had shown “significant and sustained improvement,” though the fallout continues.

The crisis began on November 29, triggered by an urgent mandatory software patch for Airbus A320 aircraft, issued under a global technical advisory. IndiGo had nearly 200 planes requiring the update, and the compressed maintenance window threw crew rosters into disarray. The situation was worsened by the full enforcement of stricter Flight Duty Time Limitations (FDTL) norms from November 1, which require longer rest periods and reduce allowable flying hours for pilots.