How to drive ROI with AI in the agentic enterprise era

/ 3 min read
Summarise

Enterprises that invest in a robust backbone that brings data, compute, governance, and AI agents into a single operational layer will be the ones to derive tangible RoI from AI at scale and build a truly agentic enterprise.

Deloitte’s 2026 State of AI in the Enterprise report highlighted that 94% of Indian companies expect AI spend to increase over the next year.
Deloitte’s 2026 State of AI in the Enterprise report highlighted that 94% of Indian companies expect AI spend to increase over the next year.

Enterprise AI is entering its most decisive phase yet. From co-pilots or tools that assist, accelerate, and augment human productivity, the centre of gravity is shifting towards agentic AI or systems that can reason, decide, and act independently within a given framework. 

ADVERTISEMENT
Sign up for Fortune India's ad-free experience
Enjoy uninterrupted access to premium content and insights.

This is the foundation of what we call the agentic enterprise, where intelligence is embedded directly into how the business runs. Rather than merely responding to queries, intelligent agents identify the right actions to take and coordinate their execution across enterprise systems. In doing so, AI evolves from a passive support tool into an active orchestrator of work, driving alignment and execution across the organisation. 

For example, in financial services, AI agents can dynamically adjust portfolio allocations based on continuous monitoring of market conditions to optimise returns and mitigate risk. In manufacturing, AI agents can predict equipment failures and trigger maintenance workflows in real time. In retail, they can forecast demand and dynamically adjust pricing and inventory. 

ADVERTISEMENT

The opportunity is significant as AI adoption continues to grow. Deloitte’s 2026 State of AI in the Enterprise report highlighted that 94% of Indian companies expect AI spend to increase over the next year. 

Despite this momentum, however, most Indian enterprises remain stuck in pilot mode. The biggest reason is that they are trying to scale agents on foundations that were never designed for them. AI agents require real-time, governed access to enterprise data and orchestration across systems and tools. 

Also, organisations often build a proliferation of AI agents that work together or integrate seamlessly into existing workflows. This fragmentation leads to new silos, limiting their effectiveness and preventing them from delivering meaningful business impact. Without interoperability and connectivity across systems, these agents operate in isolation. This ultimately undermines ROI and limits the full potential of an agentic enterprise. 

Besides, the success of AI also depends heavily on having clarity on objectives and expected outcomes. Here are some key elements to consider: 

Recommended Stories

Building an AI-ready enterprise backbone 

The shift to an agentic enterprise calls for a fundamental rethinking of how data, compute, governance, and AI converge into a unified platform. At its core is the need to design for scale and flexibility. AI agents grow exponentially; they need an architecture that supports elastic compute and parallel execution across models and workflows, with storage and compute decoupled to enable dynamic scaling. Also, agentic systems operate across diverse ecosystems—LLMs, enterprise applications, APIs, and tools. Therefore, a composable, interoperable architecture is essential to ensure seamless integration and evolution beyond siloed environments. 

Governance and guardrails 

Real-time access to unified, governed data—both structured and unstructured—allows agents to move from basic automation to intelligent decision-making. As agents take on more autonomous roles, enterprises must embed trust through guardrails, continuous evaluation, and observability. This helps ensure that decisions remain explainable and auditable, with human oversight coming in where needed. Since expanding agent activity increases the attack surface, robust security, granular access controls, and unified governance are indispensable to ensure compliance and safe operation at scale. 

ADVERTISEMENT

Begin with the end goal 

Start with the outcome in mind, focussing on how AI can drive clear, measurable impact—whether by accelerating growth or improving efficiency. A practical way to do this is to target specific operational challenges, such as detecting anomalies, flagging unexpected spending shifts, or identifying unusual patterns in customer activity. These focused use cases deliver quick, tangible results while demonstrating the value of AI in real-world scenarios. 

A portfolio approach that combines focussed pilots in simple, high-value areas with more experimental projects can work well, balancing discipline and curiosity. 

Fortune 500 India 2025A definitive ranking of India’s largest companies driving economic growth and industry leadership.
RANK
COMPANY NAME
REVENUE
(INR CR)
View Full List >

Demonstrate early wins and small successes 

By prioritising initiatives with immediate impact, organisations can build confidence and momentum across teams. Early wins not only validate the investment but also establish a foundation of trust, making it easier to scale AI efforts over time and support broader, enterprise-wide adoption. 

It need not always be about launching shiny new projects. AI can also help speed up legacy operations. For instance, automated validation techniques can identify data inconsistencies and errors early in the process, significantly reducing migration timelines and limiting disruption. By enabling faster, more reliable transitions, AI helps streamline what has traditionally been a complex, resource-intensive effort. This, in turn, frees up valuable capacity across teams, enabling them to move away from maintaining legacy systems and instead focus on innovation and advancing new business priorities. 

AI agents are not just another layer in the tech stack. They are fast-becoming digital teammates who are capable of reasoning, acting, and learning within enterprise environments. But like any high-performing team, they need clear goals, a solid data foundation with structure, context, trust, and clear boundaries in the form of governance and guardrails. 

So, enterprises that invest in a robust backbone that brings data, compute, governance, and AI agents into a single operational layer will be the ones to derive tangible RoI from AI at scale and build a truly agentic enterprise. 

ADVERTISEMENT

(The author is Managing Director- India, Snowflake. Views are personal.)