DGCA confirms IndiGo refunds, introduces ₹10,000 vouchers for passengers affected by December flight disruptions
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The Directorate General of Civil Aviation (DGCA), India's primary regulatory body for civil aviation, on Friday has confirmed that IndiGo Airlines has processed refunds and is offering additional compensation for passengers affected by operational disruptions between 3rd and 5th December 2025.
In a statement shared on X, the aviation regulator said it has been in continuous dialogue with IndiGo to ensure affected passengers receive timely refunds and compensation for flight cancellations and delays during the specified period.
According to the DGCA, all ticket refunds for flights cancelled in this three-day window have been completed and credited to the original payment source. Passengers whose flights were cancelled within 24 hours of the scheduled departure are also eligible to claim compensation under the Civil Aviation Requirement (CAR) Section 3, Series M, Part IV, which governs passenger rights in cases of denied boarding, cancellations, and delays.
Gesture of care initiative for affected passengers
In addition to statutory compensation, IndiGo has introduced a “Gesture of Care” (GoC) initiative. Passengers impacted by cancellations or delays exceeding three hours can receive two travel vouchers valued at ₹5,000 each, totaling ₹10,000. The vouchers will be valid for 12 months, and details of eligible flights are available on IndiGo’s official website. Passengers can verify eligibility and submit claims via IndiGo’s dedicated compensation portal.
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Importance of accurate contact details
The DGCA emphasized the importance of accurate passenger contact information, including mobile numbers and email addresses, at the time of booking. Providing correct details ensures airlines can communicate schedule changes promptly and offer necessary support.
Regulatory compliance and passenger rights
The aviation watchdog reiterated that airlines must adhere to CAR guidelines to protect consumer interests and urged passengers to assert their entitlements in cases of disruptions. IndiGo’s combined approach of refunds, statutory compensation, and GoC vouchers reflects ongoing efforts to address passenger inconvenience while maintaining regulatory compliance.