IndiGo offers ₹10,000 worth gift voucher for 'severely impacted' customers

IndiGo has offered travel vouchers worth ₹10,000 to passengers who were severely affected by the flight disruptions on December 3, 4 and 5, the airline said on December 11, 2025. The travel vouchers are valid for 12 months, and can be used for any IndiGo journey during the period.

These vouchers are in addition to the government mandated compensation of ₹5,000 to ₹10,000 that the airline will provide depending on the block time of the flight, to those customers whose flights were cancelled within 24 hours of departure time.

“IndiGo regrettably acknowledges that part of our customers travelling on December 3/4/5 were stranded for many hours at certain airports, and a number of them were severely impacted due to congestion. We will offer them travel vouchers worth ₹10,000 to such severely impacted customers. These travel brochures can be used for any future IndiGo journey for the next 12 months", the company said in a statement.

Earlier today, IndiGo shared an operational update saying all destinations in the network are fully connected since December 8, 2025. The company said while it operated over 1,900 flights on December 10, with only two same day cancellations, it is hoping to operate over 1,950 flights today.

IndiGo cuts Q3 guidance

InterGlobe Aviation, or IndiGo, which is India's largest domestic air carrier by passenger volume, on Wednesday cut its guidance for capacity and passenger unit revenues for the third quarter of the current financial year. IndiGo cut its guidance after the series of flight disruptions that happened last week, and the actions that were taken by the Directorate General of Civil Aviation (DGCA) including curtailment of its winter schedule.

The company's share price opened 3.23% lower at ₹4,650 apiece, and fell to an intraday low of ₹4,645 apiece on the NSE as against yesterday's close of ₹4,805.50 apiece.

"Measures undertaken to reset our operations resulted in cancellation of around 4,500 flights during that week. These cancellations have resulted in loss of revenue and we also continue to provide passenger support services for the operational disruptions for which additional expenses are being incurred," IndiGo said in an exchange filing on December 10, 2025.

The company has revised its Average Seat Kilometre (ASK), a key metric used by airlines to measure their passenger carrying capacity, to grow in high single to early double-digits compared to earlier guidance of growing in "high teens".

As a result, IndiGo has also revised its passenger unit revenues (PRASK) expectation to "mid-single digit downward moderation" as compared to "flattish to slight growth"

"On December 9th 2025, DGCA has notified IndiGo to curtail scheduled flights for the Domestic Winter Schedule 2025 by 10%. This will have an impact on our capacity guidance for Q3FY 2025-26, Q4FY 2025-26 and FY 2025-26. We are in the process of complying with the DGCA notice and will provide impact on our capacity guidance for Q4FY26 and FY26 subsequently," IndiGo's statement added.

However, the company also said that the overall financial impact cannot be quantified at this stage. IndiGo has submitted a revised flight schedule to the DGCA; the aviation watchdog said that it's keeping a "regular vigil" on the airline to ensure real-time resolution for passenger grievances.