IndusInd Bank rolls out hybrid-work model for select employee functions

The Hinduja Group-promoted private sector lender IndusInd Bank has, in early May, rolled out a hybrid work model for a large section of its employees, as part of its building trust based people practices at the Bank.

This work model will apply to all employees, but will exclude floor branch banking functions, including tellers, branch managers and all functions which were directly customer facing. “These functions cannot be compromised upon, as a bank,” Amitabh Kumar Singh, the chief HRO at IndusInd Bank told Fortune India.

Rival Axis Bank has already maintained a hybrid work model in place for non-customer-facing banking roles, since FY21. It requires two days a week in office.

Other corporates such as HUL has a hybrid work model in place and Marico has introduced a work model allowing eligible employees to work from home on Wednesdays. Other corporates such as EY India, Tata Motors and Mercedes-Benz India also have hybrid work models in place, which will be retained.

Anupam Mittal, founder and CEO of People Group, the parent firm of Shaadi.com has announced a new work-from-home policy for its employees.

Several IT companies already have a well-established hybrid work model in place. These work models gain significance after Prime Minister Narendra Modi, earlier this month, appealed to people to travel less overseas, work-from-home where possible and help save fuel usage, in the wake of rising fuel prices and inflationary pressures due to the West Asia war.

These austerity measures included the need to buy less gold. Since then the government has already sharply hiked import duties on gold and silver and raised petrol and diesel prices.

IndusInd Bank had already run a pilot project with its employees in January 2026, where employees were allowed to work from home for 1-2 days a week. “The feedback was positive, as people spent less time travelling to work, they could spend more time with their family and take care of their health,” Singh said. The hybrid work model is decided not based on which city they reside in, but the role they play at the bank.

“The nudge from the Prime Minister really helped,” Singh said, as the Bank widened its hybrid work model scope to senior colleagues, excluding the customer-facing bank employee roles.

The WFH days are re-decided days of the week, which the employee chooses in consultation with the manager. IndusInd Bank has also done away with the “Time in – time out” clocking in for all employees a few months back.

Delhi chief minister Rekha Gupta has this week announced two days’ work from home for government offices and a minimum use of vehicles.

IT employees’ union NITES has written to Union labour and employment minister Mansukh Mandaviya seeking a government advisory mandating work-from-home for the IT and IT-enabled services sector wherever operationally feasible.