Customer experience in a no-touch world
Businesses need to adapt to a new world order at warp speed. How they meet this moment will influence their trajectory for years to come.
crisis management
September 2020
April 2020
March 2020
October 2012
The unappreciated art of crisis communication
As the times we live in involve a crisis as the lead protagonist, the art of effectively handling it is slowly coming to the forefront.
Leadership in times of crisis
Leaders need to provide a safe space that is empathetic and non-judgemental for a dialogue to happen.
Coronavirus: Needed, an all-hands-on-deck financial policy
The volume of public funds required to address a healthcare emergency of this magnitude will rise exponentially as the second wave of COVID-19 hits more towns and cities across the world.
The dream teams
What will it mean if India’s hottest execs came together to run a business? can it happen? a look at how great teams are built and what this means to India inc.
