Structure teams for customer focus
In the hypercompetitive world we do business in, companies must look more closely at organisational structures to derive competitive advantage.
customer service
July 2021
June 2021
March 2021
August 2019
March 2019
November 2018
June 2018
Three game-changing rules for insurance companies
Insurers need to have speed, accuracy, and trust, or SAT, in these times to make their customers loyal.
BPM industry needs a tech revolution. Here’s why
The BPM industry needs the combined power of analytics, artificial intelligence (A.I), Robotic Process Automation (RPA), and Machine Learning (ML) to re-capture customers in the new normal.
Every business problem has a tech solution
At the Fortune India Next 500 Summit-West, a panel discussion titled “Technology—Disruptor or Catalyst” explored the impact of tech on businesses and what lay ahead for them.
Thomas Cook to broaden base in India through ‘immersive tourism’
The strategy focussed on millennials and the youth is about offering a thorough experience of the local culture, the cuisine and the festivals in a place, says Thomas Cook India’s Neeraj Singh Dev.
Free and superior service: New rules of competition
Companies need to find ways to re-purpose their existing capabilities to compete in the new environment.
Omnichannel service: New norm for finance sector
The right omnichannel mix provides a consistent experience across channels, with seamless access to financial products and services.
