“MAKING AN ENDURING company was far harder and more important than making a great product,” Steve Jobs, one of the world’s greatest entrepreneurs told his biographer Walter Isaacson. If you want to gauge how successful a company is, you need to look at three things — customer satisfaction, cash flow and employee engagement. The last is the cherry that most leaders forget to place on the cake.

But not Swiggy. In 2014, Sriharsha Majety, Nandan Reddy and Rahul Jaimini joined hands to conceptualise the idea of delivering food at people’s doorsteps. Little did they know that 10 years later they would employ more than 5,000 people in 500 cities. Swiggsters, as they are fondly called within the organisation, are the core of the food delivery platform whose leadership believes their people’s health and happiness is a key indicator of the organisation’s performance.

Innovative Approach

In post-pandemic world, the concept of office has evolved. Swiggy, too, has tweaked its human resources policy in accordance with its employee-first ethos. In November 2021, it introduced a ‘Future of Work Policy,’ which is a flexible model for all employees based on nature of work. The policy is structured under three mandates. Mandate 1 allows employees to work from office two-three days a week. This is mostly for partner-facing or field-based roles. Mandate 2 pertains to employees spending 10-12 days per quarter in office; focus is on corporate team, technology team and business personnel in core operations. Mandate 3 is for employees regularly attending office due to field duties. “We started thinking about future of work. We started talking to people, surveyed more than 1,500 employees to understand their preferences and came back with a work-stream,” says HR Head Girish Menon.

Sriharsha Majety

Swiggy’s Mantra: Wellness & Wealth

“Always let people do their job”