What's Railways' 'RailOne' all-in-one mobile app for passenger services? Know key details

The Indian Railways has launched RailOne, which is being touted as an all-in-one mobile application that will provide convenience to people by integrating various services into a single interface. The mobile app integrates all passenger services, such as unreserved and platform tickets with a 3% discount, live train tracking, grievance redressal, e-catering, porter booking, and last-mile taxi services.

What is RailOne mobile app?

RailOne is a comprehensive app developed by Indian Railways, designed to consolidate all public-facing services into a single, user-friendly platform. By integrating multiple functionalities into one app, RailOne simplifies the travel experience with a seamless single sign-on (SSO) system. So, whether you’re planning a trip, booking tickets, or seeking additional services during your journey, RailOne is your ultimate travel companion.

Will RailOne offer tickets as well?

The Railways says reserved tickets will continue to be offered on IRCTC, but the RailOne app will provide bookings for unreserved and platform tickets. The RailOne app has also been authorised by IRCTC, just like many other commercial apps that have partnered with IRCTC.

RailOne features a single sign-on with login via mPIN or biometric. It also supports existing RailConnect & UTS credentials. The app is space-saving, as there is no need to install multiple apps.

What is Railways' plan to modernise PRS?

The Railway Minister has asked the entire team of the Centre for Railway Information Systems (CRIS) to focus on further strengthening the digital core of the Indian Railways. The minister also commended the CRIS team for the progress made on upgrading the existing Passenger Reservation System (PRS).

The government says the modern PRS, which will be rolled out by December 2025, will be agile, multilingual, and scalable to handle 10 times the current load. "It will be capable of 1.5 lakh ticket bookings and 40 lakh inquiries per minute." The new PRS will be inclusive and will have advanced functionalities for seat choice and fare calendar, and integrated options for Divyangjan, students, and patients.