Ramping up security and privacy for its users has been one of the key priorities for Aparna Bawa and her team in the last one year. The San Jose, California-based video conferencing company launched multiple initiatives such as the implementation of Okta authentication for end-to-end encrypted meetings — a new way to authenticate the identity of attendees — available for paid Zoom accounts. “Security and privacy are top focus for Zoom and will be an ongoing effort,” says Bawa.
Zoom’s popularity skyrocketed during lockdowns as the world’s most preferred video conferencing platform. Despite economic uncertainty, the firm posted a 7% YoY rise in revenue to $4.4 billion in FY23, and a 12% increase in enterprise customers to 213,000. The growth has slowed since the pandemic after offices reopened, but the company continues to add customers and new products. It added Zoom Mail and Calendar services last year, targeted at SMEs; this year, it introduced Zoom Huddles, a video-enabled virtual coworking space.
In the past year, Bawa has worked with regulators to obtain the unified licence with access from the DoT, which allows companies to offer wireline as well as wireless services. Zoom, says Bawa, will now be able to offer Zoom Phone, its Cloud PBX (private branch exchange) service, to multinationals and businesses operating in India. — Arnika Thakur